It is also recommended that you look at the Features page.
Q: What type of server-side requirements are there?
A: There are no server-side requirements whatsoever, because it is Flash based.
Q: Do I need to have Macromedia Flash to use the extension?
A: No. You only need Dreamweaver MX, MX 2004, or 8.
Q: How can I pay for the extension?
A: You can pay through PayPal. We do not accept any other forms of payment at this time. Unfortunately, if you are in South Africa you will not be able to purchase the extension, unless a friend purchases it for you.
Q: How long does it take to receive download instructions?
A: Under normal circumstances, they will be emailed to you within 2 minutes; occasionally because of heavy server traffic it may take up to one hour. (PayPal E-check payments are an exception; download instructions are sent as soon as the payment clears.) If you do not receive download instructions within an hour, your spam filter may have caught it. In this case, Contact us to receive instructions.
Q: How do I create Flash Audio?
A: You can use the easy to use Insertion Wizard that will create the Flash Audio and copy all necessary files. See Wizard Demo
Q: How do I edit the Flash Audio I create?
A: To edit the Flash Audio, you can use the Editing Wizard, which is just like the Insertion Wizard.
Q: What is the weight of the dependent files?
A: The SWF file is 40KB. However, this file only has to be downloaded once for the entire site. After that, it is pulled from the user's browser cache.
Q: If I need support what are my options?
A: Check our Support Center. If you can't find the answer anywhere on our site, you can use the Contact Support page to contact support.
Q: I installed the extension. However, the Flash Audio Kit menu item doesn't appear on the Insert bar. What is the problem?
A: First, make sure that you're looking in the correction location. If you're still having trouble, this is a bug in Dreamweaver and the Extension Manager that occasionally shows up. Un-install and re-install the extension a few times. This usually fixes the issue. If this doesn't work, download and install another extension from somewhere such as the Macromedia Exchange.
Q: When I preview the Flash Audio, nothing shows up. What is the problem?
A: The supporting files haven't been uploaded. Select the Flash Audio Jukebox or the Flash Audio, and click the Upload Dependent Files button in the Property Inspector.
Q: When I preview the Flash Audio, the player shows up, but it is unresponsive and doesn't play the audio. What is the problem?
A: Make sure you have uploaded the audio file(s).
Q: When I preview the Flash Audio in a different browser, all I see is a little black box with a green border. What is the problem?
A: Your alternate browser has the Flash Player version 6 or earlier installed. The Flash Player 7 is required to view the Flash Audio. In your alerternate browser, download and install the Flash Player 7. After doing this, the Flash Audio should appear correctly. If you don't want users who don't have the Flash Player 7 to experience this issue, consider adding a Flash detection script to your site. A helpful tutorial on the subject can be found at Kirupa.com.
Q: Do you provide support for adult or adult oriented sites?
A: No. We refuse to provide support of any kind for adult or adult oriented sites.
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